Sorry if this is the wrong place to ask this question, but, I'm having a issue with Premiere Pro CS6 from Creative Cloud. Whenever I put footage in the timeline this happens: problem image. The file's encoding is fine and it happens with every file. I'm running it on a MacBook Pro Retina. Does anyone have any ideas on how I could try and get Premiere working?

  • 1
    You might also get knowledgeable answers on superuser from people who know the Mac display libraries well if my suggestions don't work.
    – AJ Henderson
    Jun 3, 2013 at 4:43

1 Answer 1


It looks like a problem with the playback engine. I would try updating your video card drivers and/or making sure the playback engine (in the project/ project settings/general menu) is set to Mercury Playback Engine Software Only. If that doesn't work, I'd try uninstalling and re-installing Premiere.

I don't know what can cause it on Mac OS, but on Windows seeing something from another application through a portion of a window is generally a sign of a graphics driver being misconfigured or misused by the software in question.

  • That fixed it! Wow, thanks so much. I would have never thought of that! Jun 3, 2013 at 7:15
  • @SamBaumgarten out of curiosity, which one of the suggestions fixed it?
    – AJ Henderson
    Jun 3, 2013 at 12:37
  • Changing the playback engine :) Jun 5, 2013 at 3:42

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