I just used OBS to record an MOV file (4k screen recording). Now I'm having trouble opening it in Premiere. When I import it into Premiere, I get only the audio (no video). File opens fine in VLC, but when I use VLC to convert to MP4, one of two things happen:

  • I get an error
  • I get an empty file

Furthermore, I tried Adobe Media Encoder, and I get an entirely black-frame file - I can see the black frames in preview, even.

Can someone help me figure out what's going on? I have no idea what codec OBS uses - it doesn't show up in Properties for the file.

  • 1
    What is the error that you get? Can you open the file with MediaInfo and post everything it reports when you go to View -> Text? Feb 14, 2017 at 0:23
  • 1
    Possibly the same issue as here.
    – Gyan
    Feb 14, 2017 at 4:14

2 Answers 2


Are you using OBS Studio? If yes, you should try OBS built-in convertor to mp4. Use File->Convert Recording.


This happens reasonably frequently with Premiere.

The most common fix is to go to your media cache (C:\Users\\AppData\Roaming\Adobe\Common\Media Cache Files on Windows) and delete all of the files. This will require Premiere to re-generate the preview files when you open your project the next time, but it usually fixes any audio/video related problems.

  • This does NOT fix this problem, its a codec issue. Apr 2, 2017 at 18:27

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