I have a really weird issue. When I publish my YouTube video (1 hour long if that matters) I usually set a Custom thumbnail, which has a fixed amount of text on it, so it corresponds with the advertising guidelines of Facebook.

I have ~16% text on the image. According to the Facebook GRID tool.

All my ads are rejected by Facebook, and the answers I got were, that I have too much text on the thumbnail.

After messaging back-and-forth with the support team, they finally sent me a screenshot of the grid tool, and on their screenshot there's a totally different thumbnail that I'm using.

How can I prevent this from happening?

I used facebook debug tool, to fetch new scrape information for the video.

closed as off-topic by Gyan, MoritzLost, Dr Mayhem Nov 21 '15 at 12:18

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions that are not production related (such as home theater) are off-topic. For more information, see the meta post on Non-Production Questions." – Gyan, MoritzLost, Dr Mayhem
If this question can be reworded to fit the rules in the help center, please edit the question.

Browse other questions tagged or ask your own question.