Hi! I used to work with premiere pro CS4.1 now I'm working with CS6, I moved to project folder to my new computer, but when open it I get an error "damaged or un-supported file" The AVI file works fine in CS4(at the old computer) and in media player in my new computer.

Thanks you all for your answering :)

My old system works poorly so it not good idea to export in it. I'm not sure I want to use AME because I need a very good output and if I will do so I will lose generation and/or quality

here is some details:

the file codec is dvsd (DVC/DV Video)

Complete name : D:\Natural Health B 2 B.avi Format : AVI Format/Info : Audio Video Interleave Commercial name : DV Format profile : OpenDML File size : 12.4 GiB Duration : 1h 1mn Overall bit rate mode : Constant Overall bit rate : 28.9 Mbps Recorded date : 2011-06-21 17:57:45.000

ID : 0 Format : DV Duration : 1h 1mn Bit rate mode : Constant Bit rate : 24.4 Mbps Encoded bit rate : 28.8 Mbps Width : 720 pixels Height : 576 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 25.000 fps Standard : PAL Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Interlaced Scan order : Bottom Field First Compression mode : Lossy Bits/(Pixel*Frame) : 2.357 Time code of first frame : 00:59:16:07 Time code source : Subcode time code Stream size : 12.4 GiB (100%) Encoding settings : ae mode=manual / wb mode=automatic / white balance= / fcm=manual focus

  • 1
    A MediaInfo (mediaarea.net/en/MediaInfo) output of the file would be very helpful.
    – timonsku
    Aug 4, 2014 at 12:19
  • 1
    As Professor Sparkle pointed out, we really need more information about the file. Most likely it sounds like a codec issue. There are multiple types of codecs that can be used by different programs, most likely the type that supports the file is not the same type that is used by Premiere.
    – AJ Henderson
    Aug 4, 2014 at 16:01
  • Thank you for answering as you can see above I've added some details
    – Ami
    Aug 10, 2014 at 9:20

2 Answers 2


the file codec is dvsd (DVC/DV Video)

Usually DirectX comes with a DirectShow DVSD decoder. But maybe this decoder has some issue with your file(s). Could it be you've had at some time software by Pinnacle, Sony, MainConcept, etc on your old system installed, whose DVSD decoder could have been used by Premiere Pro instead?


Without knowinf more about the specific codec used on the file we can't say much.

One thing you can try is transcoding it with Adobe Media Encoder to another format that you know will work in CS6

  • It is worth noting that you would likely have to export on the old system though. If Premiere can't handle the file, there is a relatively good chance Media Encoder will also fail to handle it.
    – AJ Henderson
    Aug 5, 2014 at 13:28
  • That is likely, although I've run into this similar issue and AME transcoded it and it worked fine in PP afterward.
    – Circle B
    Aug 5, 2014 at 14:15
  • yeah, that's why I said relatively good chance and didn't down vote. ;) I was more just commenting for the OP's sake to let them know if it doesn't work, it probably isn't that they are doing something wrong, just that there are a limited number of cases where AME transcoding will make a difference.
    – AJ Henderson
    Aug 5, 2014 at 14:18

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