When I create a new closed caption on my video, nothing appears on my images. (I can see the overview on the closed caption monitor but nothing appears on my video)
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Closed captions are not sub-titles. They are supposed to be encoded to be able to be turned on as an option by the final viewer. If you want sub-titles you will need to do things a little bit differently. Historically I've just used titles for further control over positioning and formatting.