Video Production Stack Exchange is a question and answer site for engineers, producers, editors, and enthusiasts spanning the fields of video, and media creation. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Sorry if this is the wrong place to ask this question, but, I'm having a issue with Premiere Pro CS6 from Creative Cloud. Whenever I put footage in the timeline this happens: problem image. The file's encoding is fine and it happens with every file. I'm running it on a MacBook Pro Retina. Does anyone have any ideas on how I could try and get Premiere working?

share|improve this question
You might also get knowledgeable answers on superuser from people who know the Mac display libraries well if my suggestions don't work. – AJ Henderson Jun 3 '13 at 4:43
up vote 3 down vote accepted

It looks like a problem with the playback engine. I would try updating your video card drivers and/or making sure the playback engine (in the project/ project settings/general menu) is set to Mercury Playback Engine Software Only. If that doesn't work, I'd try uninstalling and re-installing Premiere.

I don't know what can cause it on Mac OS, but on Windows seeing something from another application through a portion of a window is generally a sign of a graphics driver being misconfigured or misused by the software in question.

share|improve this answer
That fixed it! Wow, thanks so much. I would have never thought of that! – Sam Baumgarten Jun 3 '13 at 7:15
@SamBaumgarten out of curiosity, which one of the suggestions fixed it? – AJ Henderson Jun 3 '13 at 12:37
Changing the playback engine :) – Sam Baumgarten Jun 5 '13 at 3:42

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.